Existing accounts – first time logging in

 If you have an existing enrolment or previously held an enrolment, you already have an account. Visit the Customer Portal. In the Member Sign In, use the email address used at the time of enrolment and click “Forgot Password”. 

Creating a new account

Visit the Customer Portal. Click “Enrol Now” and follow the prompts. Create the adult account first, then you will be prompted to add the student account.

If you are a Gym & Swim Member, Swimming Lessons Member, Marion Swimming Club Member or a Multi-Visit Pass Holder, you will already have an account set up.

Please use the email address you have provided us and set your password by selecting ‘Forgot password’.

This will be your password for future logins.

Creating an account

If you haven’t visited us before, or do not have an existing account with us, please visit the online customer portal. Select ‘Join or book now’ and follow the prompts. 

Not sure if you have an account?

1. Visit the online customer portal
2. Select ‘Forgot password’. A new page will load
3. Type in your email
4. Select ‘Submit’
5. If you have an account, you will receive a email to reset your password.
6. If you do not have an account, a message will load stating ‘Email address not found’.
7. If your email address was not found this means there is no associated account to the email you entered. Existing members or multi-visit pass holders should contact the Centre to check their email address, if this occurs.
8. If you are neither a member or multi-visit pass holder, please proceed back to the login screen and select ‘Join or book now’ and follow the prompts. 

1. Log in to the Customer Portal.
2. Select ‘Account‘
3. Select ‘Payment settings’ (the payment source sits under the adult account and is linked to the student contract)
4. Select ‘Add new payment method’
5. Select which payment method you wish to update and select ‘Next‘
6. Link the payment source to a contract (your child current enrolment)
7. Enter new details and click ‘Submit‘

1. Log in to the Customer Portal.
2. Select the ‘Account‘ tab
3. Select the member or guest you wish to edit at the top of the screen dropdown
4. Edit your details
5. Select ‘Save Changes‘

1. Log in to the Customer Portal.
2. Click on the ‘Enrol’ tab
3. Use the filters to find the appropriate class/level/day/time
4. Click ‘Enrol now’
5. Next to the students name click ‘Transfer here’
6. Select the group you wish to transfer from
7. Select ‘Next’
8. Confirm changes made
9. Select ‘Confirm transfer’

NOTE: In Customer Portal students can be transferred to classes of the same level. If a student is ready to progress to the next level, the coach will complete an assessment and mark the skills as attained, enabling the student to be transferred to the next level. Transfers only apply to Recreational Gymnastics (Kindergym – Stage 5). 

1. Log in to the Customer Portal.
2. Select ‘My Account’
3. Select ‘Skills’
4. Select which student you would like to view the skills for by using the drop down box.

To enrol your child or someone who you are a guardian for:

1. Create a Parent/Guardian Account
   • Visit the Customer Portal.
   • Select ‘Enrol Now’
   • Select location
   • Select ‘Next’
   • Complete your parent/guardian account and click ‘Next’
2. Complete the child account
3. Complete the level self assessment
   
   • Carefully answer questions (the students level will be assigned based on your answer to the questions)
   • Select ‘Next’ to receive confirmation that you student account has been created.
   • Select ‘Select day and time’ to be taken to the timetable for your allocated level.

1. Enrol into your class day and time
   • Search and select your class day and time. These will be filtered to your allocated level
   • Select ‘enrol now’
   • In the pop-up window, select ‘enrol now’ for the student you wish to enrol in this class.
2. Make payment
   • Select your payment plan
   • Complete the agreement of terms and conditions
   • Select your preferred payment method (bank details or credit card/debit card) for your contract and select ‘next’.

Payment Methods

Please note, these details you enter will be linked to your contract for all future payments. You can change your payment details in the future using your online customer portal

Bank details

• Enter your bank details.
• You will be taken to the payment gateway to make your initial payment which will need to be made by a credit/debit card.
• Make payment.

Credit/debit card

• Enter your credit/debit card details.
• Make payment.
• Contract confirmation.

You will receive an email confirming that you are now a member with your contract attached.